View Full Version : Netfirms Acquired by Endurance International Group

03-02-2011, 10:50 PM
Welcome Netfirms Customers

A Note from Gary Engel, Sr. Vice President, Customer Support


We are excited to be working with the customers from Netfirms. Our team is committed to making the transition to your new hosting platform as simple as possible.

Thomas Savundra and Suhan Shan, the founders and executives of Netfirms, started Netfirms 13 years ago with a goal of delivering top-notch hosting and domain services.

Today, Netfirms has more than 1.2 million hosted domains and an outstanding reputation for its commitment to its customers. Over the last year, it became apparent that given its growth, Netfirms needed a more scalable infrastructure.

They realized that moving to an existing hosting platform with proven reliability would cause far less disruption to customers than developing a solution in-house.

We are delighted Netfirms chose the Endurance International Group to meet that need. With more than 15 years experience and a tested, scalable architecture and support structure, we are confident that we'll be able to provide you with outstanding support and give you access to a suite of tools that will make it easy to manage your web presence and grow your business.
So, what's next?

During the next few months, we will be gradually transitioning customers from the existing platform to Endurance's cloud-based infrastructure.

You do not need to do anything until you have received instructions about the transition. Once we're ready to migrate your account to the new platform, we'll provide you with all the information you'll need.

Please be sure to watch for emails and control panel alerts for more information about the transition. We also encourage you to check our transition site, http://netfirmstransition.com (http://netfirmstransition.com/), each day.


Leif Harmsen
03-03-2011, 02:16 PM
I just got an email from Netfirms about the new TOS and AUP - took a look and they are RADICALLY different. There is a lot of reference to the US and US law, and nothing about Canada. So I got one of their staff in a chat for clarification about what was going on.

Welcome to the Netfirms Live Sales Chat! A Sales Representative will assist you shortly.

You are now chatting with 'Drew'

Drew: Hello, thank you for contacting us. How may I help you today?

Leif Hamrsen: I have some questions about Netfirms Revised Terms of Service that take effect April 1.

Leif Hamrsen: They are radically different from the current terms. Has Netfirms been sold to a different owner?

Leif Hamrsen: ?

Drew: Sorry for the delay, please refer to this link for more info http://www.netfirmstransition.com/

Leif Hamrsen: Um, I was hoping to get clarification. I've been looking at that, the user agreement etc.

Leif Hamrsen: What's on the netfirmstransition.com site is strangely vague and indirect.

Drew: Yes Netfirms has been aquired by another Web Hosting provider.

Leif Hamrsen: Which one?

Drew: Endurance International.

Leif Hamrsen: Are they Canadian or American? Are they ICANN accredited?

Drew: Please call this number 866-317-4678 and you can ask as many questions in regards to the transition.

Leif Hamrsen: Thank you drew. Their name is very helpful and should be in the first sentence if not the title of the transition site. The obsfication has me concerned but I can now ask ICANN about them and find out where they are situated with regard to Canadian law. Your help is appreciated.

Drew: Your very welcome.

Leif Hamrsen: The Endurance International Group, Inc. 70 Blanchard Road Third Floor Burlington, MA 01803 866-897-5421

Drew: Thank you for contacting our Sales and Info chat service. Have a great day!

Remember to check out our comprehensive knowledgebase at http://support.netfirms.com

Leif Hamrsen: They're American, hence all the US references.

Drew: Yes

Leif Hamrsen: And they are not ICANN Accredited.

Leif Hamrsen: That is a radical move.

Leif Hamrsen: Thank you again.

So now I'm wondering, fellow forum members here, what is my recourse. I signed up with and paid for an ICANN accreddited registrar bound by the laws of Ontario with one contract, and now that's being broken starting April 1. Can I get a proportional amount of what I paid back so that I can register my domain somewhere at least as reputable and as Canadian as Netfirms was without penalty? What gives?

03-03-2011, 02:35 PM
As long as they keep their Canadian office and remain CIRA-accredited, your .ca domain names should be fine.

Hosting and domains are two different things and you don't need to have both at the same company.

Remember when you reference ICAAN, you are talking about .com's, which is American anyways. If the new company isn't accredited, it doesn't matter. Netfirms still is and they now belong to them.

I can see you making a case for getting some form of refund if you paid for a 1 year or more hosting package with them, and want your website to remain on a server in Canada.

But I don't see you getting a partial refund for a domain name - given the relative low cost, you can just easily transfer it out to another registrar of your choice.

03-03-2011, 02:52 PM
If you own .com's or .net's with netfirms nothing is really changing. If you own .ca's you have to ask yourself if you are comfortable with change of ownership running your .ca's. I am not really sure how this will impact business. I assume hosting will change.

In any case, you have until April 1st to transfer out .ca's to a Canadian Registrar. My suggestion, take a look at http://www.namespro.ca (http://www.dpbolvw.net/click-5546921-11368591). Great Canadian registrar.

03-05-2011, 12:01 AM
I received their transition email last week and as soon as I started to read, I said, OH CRAP, they sold out to the American's. As I continued to read on (from paragraph to paragraph), it became obvious (although deceptively worded) that they were being bought out. I emailed them right away and explained how disappointed I was and requested their purchaser and I asked them if Ipowerweb was associated... Of course they didn't respond for several days so I did some research. After a few minutes, I discovered that EIG had purchased them which is a HUGE hosting umbrella that owns the following (they have probably aquired more as this list is about 2 years old).

AccountSupport, BizLand, BlueDomino, DomainHost, Dot5Hosting, EasyCGI, eHost
EntryHost, FatCow, FreeYellow, HostCentric, HostYourSite, HyperMart, IMOutdoorsHosting, Ipower, IPowerWeb, Networkshosting, PowWeb, PureHost, ReadyHosting, StartLogic, USANetHosting, VirtualAvenue, Webstrikesolutions, Xeran

Some of the companies above are infamous for schemes, terrbile customer services, and the list goes on. I've had a number of customers who have had problems with the list above including ipowerweb (these guys are a joke).

Netfirms was a great Canadian owned/operated business and I was proud to be one of their referring partners but I guess money talks and they got an offer they couldn't refuse.

In terms of Netfirms' contractular obligations to their existing customers: I have personal contacted them and explianed the fact that I did not sign a hosting contract with EIG or any other comapny other than nefirms and I want a refund. This is what they said

"Thank you for your inquiry. Because of the changes to our organization, should you wish to cancel, you are entitled to a prorated refund for the remaining time on your Netfirms hosting plan, less the renewals of your two free domains ($11.99 each): http://support.netfirms.com/account-management/how-do-i-cancel-my-account. All of your domains are eligible for transfer to another registrar: http://support.netfirms.com/domains/how-do-i-transfer-away-from-netfirms. We appreciate your business. Please let us know if there is anything we can do to serve you better."

I am looking at alternate Canadian hosting companies right now and I have a couple of customers who are very happy with canadianwebhosting.com and I have done some support work and they have been very helpful.

03-09-2011, 10:43 PM
Actually looks like they will NOT be accredited anymore.

Found this on the transition website:

As part of the transition, Netfirms will no longer be an accredited domain registrar; domains will be transferred from the Netfirms registrar account to our partner registrar Tucows.

03-09-2011, 11:47 PM
Tucows is based in Toronto, so who knows if it will impact business that much for existing Netfirms customers.